Refunds & Cancellations
We bake everything fresh to order, so our policy is built around food safety and fairness.
Cancellations
- Orders can be cancelled free of charge before dispatch — write to us or WhatsApp with your order number.
- Once dispatched, orders cannot be cancelled (they're perishable and baked for you).
Returns
Because our products are food items, we do not accept returns. This is standard food-safety practice.
Damaged, incorrect or missing items
- If your order arrives damaged, incorrect, or with items missing, tell us within 48 hours of delivery with photos (an unboxing video helps fastest).
- We will replace the affected items free of charge, or refund them in full to your original payment method — your choice.
Refund timelines
Approved refunds are initiated within 2 working days and typically reflect in 5–7 working days depending on your bank. Prepaid refunds go to the original payment method via Razorpay; COD refunds are made by bank transfer/UPI.
Quality promise
If something simply wasn't lovely, tell us. We'd rather fix it than argue about it.
Contact: hello@almostcalm.in · WhatsApp +91 98305 52000
Amplfy Commerce Private Limited, Purti Hastings, 9/1B Bakery Road, 2nd Floor, Hastings, Kolkata 700022.